Five Dimension of Customers Services

• Reliability is the ability to provide services appropriately and correctly in accordance with what has been promised by the company to the guests.

• Responsiveness is the awareness, desire, and ability to act quickly in helping and providing timely services to the guests.

• Assurance is the knowledge, ability, and confidence of the employees in providing care and hospitality to the customers so that they feel welcome.

• Empathy is the ability to give individual attention, which means there is a sense of willingness to approach, provide protection, and effort to understand what the customers wants and needs so that they feel at home.

• Tangible is something that is visible, such as the appearance of employees, physical facilities such as equipments and supplies that support the implementation of service tasks.

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Understanding Tourism

Tourism can be defined as everything associated with "traveling and enjoying leisure time".

Tourist means a person who did the tour, or people who travel.

Concerning the place a tourist attraction, location, or anything that be the attraction to be visited, studied or seen by the tourists.

Tourism is voluntary and temporary activity voluntary to enjoy the objects or places of attractions.

Tourists are people who do tourism activities.

Tourism management includes various things related to the operation of tourism.

Hospitality or Tourism Business is an activity aimed to organize tourism services, provide or seek objects and attractions, offer facilities and other related businesses in that area.

Objects and attractions are all things that become targets of tourism.

Tourism destination is a specific place of interest that provides the needs of tourism.

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