Cooking

Cooking is the act of preparing food for eating. Usually the term refers to the action of food processing with heat and thus change the taste, texture, appearance and its features in the Dietary. Cooking is regarded is an art.

Cooking has distinct cultural characteristic in components and techniques from country to country and even in regions within countries.

Heating softens food by making the collagen to gelatin . In addition, heat can sterilize the food from bacteria thrive in temperatures between 4 and 60 degrees Celsius.

Cooking food can transfer different flavors between each ingredient and thus create new and varied groups of tastes and flavors.

The Cure and Prevention by GotMeAMuse

Adapted from Wikipedia

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Gastronomy

Gastronomy is a field that studies the interaction between the food and the culture of humanity. Part of Gastronomy is the art of cooking or Cuisine.

Major cultural influences in gastronomy is about the types of food, and the way food is prepared.

Other areas gastronomy include the study of nutrition of the human body, and it is related with natural sciences.

Gastronomic studies performed in many activities, including the study, understanding, and experiences on the cultural influences on food, cooking methods, the writing of recipes, and even ideas behind food preparation.

It can be concluded that Gastronomy is multi-disciplined science.

Food is an important element of human culture. Fine Arts - which include dance, drama, painting, sculpture, literature, architecture, and music, - were influenced by food-related subjects.

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Five Dimension of Customers Services

• Reliability is the ability to provide services appropriately and correctly in accordance with what has been promised by the company to the guests.

• Responsiveness is the awareness, desire, and ability to act quickly in helping and providing timely services to the guests.

• Assurance is the knowledge, ability, and confidence of the employees in providing care and hospitality to the customers so that they feel welcome.

• Empathy is the ability to give individual attention, which means there is a sense of willingness to approach, provide protection, and effort to understand what the customers wants and needs so that they feel at home.

• Tangible is something that is visible, such as the appearance of employees, physical facilities such as equipments and supplies that support the implementation of service tasks.

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Internal and External Customers

Giving Excellent Services to Both Internal and External customers

Providing excellent customer services is the key to success in hotel and tourism management. Great customer service skills will provide and create positive atmosphere to the workplace that nurture growths.

Internal customers are those who work for the company and partners of the company. They are are colleagues, peers, superiors, subordinates who work in the same companies, institutions or agencies that are positioned as customers and as the partners in getting the jobs done. Internal customers are important because you can only get the jobs done with or through them.

External customers are customers from outside agencies or company, an organization or individual that receives a product or service from the company.External customers are the reason of the business because they pay for the service that the company provides, and this makes external customers very important.

Both types of customers, the internal and external customers, are important to the success in managing hotel and/or tourism destination.

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Seven Principles of Customers Cares and Services

One of the must crucial Hotel Management principles is customer satisfaction.

Customer satisfaction is a condition when a person needs and desires are fulfilled.

Need is something that is necessary for humans to live a healthy life.

Desires is the feeling that accompanies an unsatisfied state, something that someone hope or want.

Based on the above definition, the key to give customers satisfaction to the guests it is necessary for the management find out the needs and desires of customers who have been and will be staying at the hotel and fulfill them based on standard operating procedures.

If the conditions to meet the needs and desires are not in accordance with the standards of guest service provided by the company / institution, it will arise guest complaints, both complaints concerning the needs and desires of guests. To minimize guest complaints it is necessary to understand what is meant by excellent service.

Excellent service is the best service provided to the customers, both internal and external customers, which are based on excellent standards and procedures.

Excellent SERVICE are:

S = Smile to Everyone
E = Excellent in Everything We do
R = Reaching out to Every Guest with Hospitality
V = Viewing Everyone as a Special Guest (pay special attention to their needs and desires)
I = Inviting Guests to Return Again (Do what you can to make the guests to come back again)
C = Creating a Warm Atmosphere (Make the customers feel comfortable)
E = Eye Contact to Show That We Care (warm eye contact: do it occasionally, sparingly, warmly)

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Understanding Tourism

Tourism can be defined as everything associated with "traveling and enjoying leisure time".

Tourist means a person who did the tour, or people who travel.

Concerning the place a tourist attraction, location, or anything that be the attraction to be visited, studied or seen by the tourists.

Tourism is voluntary and temporary activity voluntary to enjoy the objects or places of attractions.

Tourists are people who do tourism activities.

Tourism management includes various things related to the operation of tourism.

Hospitality or Tourism Business is an activity aimed to organize tourism services, provide or seek objects and attractions, offer facilities and other related businesses in that area.

Objects and attractions are all things that become targets of tourism.

Tourism destination is a specific place of interest that provides the needs of tourism.

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