Latest Posts

Tuesday, June 8, 2010

Basic Hotel Services

Hotel is a house used for sleeping, a place for people to stay temporary in permanent residence outside home, mostly for business, travel or vacation.

The basic service that a hotel provides its guests with room for accommodation is a bed (or the number of beds) sleep, and usually bathroom and toilet .

Most hotels also provide additional services designed to make the guests feel comfortable. The hotel rank is determined by quality, and quantity of additional services. The higher the level of services, the higher the charge.

It is customary to distinguish between hotels primarily serve businessmen and those that primarily serve tourists and vacationers, because the types of services needed by these guests are quite different. Most hotels are designed for both businessmen and tourists. At the same hotel rooms may be multiple levels, from basic level to the level of suites and luxury penthouses which have very high prices.

Travel agencies offer many "vacation package" that includes a hotel room along with other travel services (such as airfare, car rentals, event ticket, entertainment, sports , etc.).

Most hotels also provide additional services designed to make the stay of the guests. There are services that are included in the basic price of the room and services provided additional charge, known as the professional language "Extra."

Hotel services are divided into two types:

Services provided by the hotel included in fee for the room.

For example:
Small refrigerator to store food products that require refrigeration.
Shower and toilet and various cosmetics (such as shampoo, soap, etc.).
TV (one or more of) in the room, with cable connection.
Entrance to the swimming pool of the hotel, if any.

Services provided by the hotel are not included in the room fee.

These services are paid in addition to the price of the room and the guest can choose whether he wants a service (willing to pay for it), or if he was not interested.

These options may include the following:

Meals are usually not included in the basic price (for example dinner when hosting is based on accommodation and breakfast only).
Snacks and drinks (usually there is a small refrigerator in every hotel room).
Video Games.
Laundry services.

Services that may be included in price of the room or be given extra:

Safe storage of valuables, passports, money etc..
Internet connection.
Coffee set comprising: a kettle for making additional supplies electric coffee and tea.
Standard TV.

Rating

Price and quality of hotels are usually depend on the range and type of services offered. The standard of hotel services have improve a lot due to the enormous increase in tourism worldwide.

There is an established rating system in order to allow proper comparison between the hotels. The most common method is the star system, where hotels are ranking according to a scale of one to five stars. The more the starts, the better the hotel in terms of services that are given.
read more...

Qualification and Working Condition of Hotel Manager

Qualification

Background and training required varies by management title and duties involved. Industry experience has proven to be an essential qualification for nearly any management occupation within the lodging industry.

Basic qualifications for a management occupation within a hotel usually consist of the following:

* Hotel Industry Experiences

* Education.


  • A high school diploma is a required qualification for any management occupation.
  • A degree in Hospitality management studies or equivalent Business degree
  • A graduate degree may be desired for a General Manager position but is often not required with sufficient management experience.


Working Conditions

Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24 hour operation of a hotel. The common workplace in hotels is a fast-paced environment, with high levels of interaction with guests, employees, and other managers.
Upper management consisting of senior managers, department heads, and General Managers may sometimes enjoy a more desirable work schedule consisting of a more traditional business day including weekdays and days off on holidays.
read more...

Monday, May 24, 2010

Cooking


Cooking is the act of preparing food for eating. Usually the term refers to the action of food processing with heat and thus change the taste, texture, appearance and its features in the Dietary. Cooking is regarded is an art.

Cooking has distinct cultural characteristic in components and techniques from country to country and even in regions within countries.

Heating softens food by making the collagen to gelatin . In addition, heat can sterilize the food from bacteria thrive in temperatures between 4 and 60 degrees Celsius.

Cooking food can transfer different flavors between each ingredient and thus create new and varied groups of tastes and flavors.

The Cure and Prevention by GotMeAMuse

Adapted from Wikipedia
read more...

Gastronomy

Gastronomy is a field that studies the interaction between the food and the culture of humanity. Part of Gastronomy is the art of cooking or Cuisine.

Major cultural influences in gastronomy is about the types of food, and the way food is prepared.

Other areas gastronomy include the study of nutrition of the human body, and it is related with natural sciences.

Gastronomic studies performed in many activities, including the study, understanding, and experiences on the cultural influences on food, cooking methods, the writing of recipes, and even ideas behind food preparation.

It can be concluded that Gastronomy is multi-disciplined science.

Food is an important element of human culture. Fine Arts - which include dance, drama, painting, sculpture, literature, architecture, and music, - were influenced by food-related subjects.
read more...

Five Dimension of Customers Services

Reliability is the ability to provide services appropriately and correctly in accordance with what has been promised by the company to the guests.

Responsiveness is the awareness, desire, and ability to act quickly in helping and providing timely services to the guests.

Assurance is the knowledge, ability, and confidence of the employees in providing care and hospitality to the customers so that they feel welcome.

Empathy is the ability to give individual attention, which means there is a sense of willingness to approach, provide protection, and effort to understand what the customers wants and needs so that they feel at home.

Tangible is something that is visible, such as the appearance of employees, physical facilities such as equipments and supplies that support the implementation of service tasks.
read more...

Sunday, May 23, 2010

Internal and External Customers

Giving Excellent Services to Both Internal and External customers

Providing excellent customer services is the key to success in hotel and tourism management. Great customer service skills will provide and create positive atmosphere to the workplace that nurture growths.

Internal customers are those who work for the company and partners of the company. They are are colleagues, peers, superiors, subordinates who work in the same companies, institutions or agencies that are positioned as customers and as the partners in getting the jobs done. Internal customers are important because you can only get the jobs done with or through them.

External customers are customers from outside agencies or company, an organization or individual that receives a product or service from the company.External customers are the reason of the business because they pay for the service that the company provides, and this makes external customers very important.

Both types of customers, the internal and external customers, are important to the success in managing hotel and/or tourism destination.
read more...

Seven Principles of Customers Cares and Services

One of the must crucial Hotel Management principles is customer satisfaction.

Customer satisfaction is a condition when a person needs and desires are fulfilled.

Need is something that is necessary for humans to live a healthy life.

Desires is the feeling that accompanies an unsatisfied state, something that someone hope or want.

Based on the above definition, the key to give customers satisfaction to the guests it is necessary for the management find out the needs and desires of customers who have been and will be staying at the hotel and fulfill them based on standard operating procedures.

If the conditions to meet the needs and desires are not in accordance with the standards of guest service provided by the company / institution, it will arise guest complaints, both complaints concerning the needs and desires of guests. To minimize guest complaints it is necessary to understand what is meant by excellent service.

Excellent service is the best service provided to the customers, both internal and external customers, which are based on excellent standards and procedures.

Excellent SERVICE are:

S = Smile to Everyone
E = Excellent in Everything We do
R = Reaching out to Every Guest with Hospitality
V = Viewing Everyone as a Special Guest (pay special attention to their needs and desires)
I = Inviting Guests to Return Again (Do what you can to make the guests to come back again)
C = Creating a Warm Atmosphere (Make the customers feel comfortable)
E = Eye Contact to Show That We Care (warm eye contact: do it occasionally, sparingly, warmly)

---
read more...